Privacy Policy
Last updated: July 2026 · Bab Al Bake Sweets and Pastry Preparing LLC
Your privacy is important to us. This Privacy Policy explains how Bab Al Bake Sweets and Pastry Preparing LLC ("we", "our", "us") collects, uses, and protects your personal information when you use our website at www.babalbake.com or interact with us via WhatsApp, email, or in person.
01Information We Collect
We collect personal information that you voluntarily provide to us when placing an order, creating an account, contacting us, or subscribing to our services. This may include:
- Full name and contact details (phone number, email address)
- Delivery address and location information
- Order history and product preferences
- Payment information (processed securely by third-party payment providers — we do not store card details)
- Communications sent to us via WhatsApp, email, or contact forms
- Device and browser information collected automatically when you visit our website
02How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders, enquiries and delivery updates
- Managing your account and rewards points balance
- Sending promotional offers and updates (only with your consent)
- Improving our website, products and customer experience
- Complying with legal obligations under UAE law
03Sharing Your Information
We do not sell your personal information to third parties. We may share your data only in the following limited circumstances:
- Delivery partners — to fulfil and deliver your orders across UAE
- Payment processors — Stripe and other payment gateways process transactions securely
- Legal requirements — when required by UAE law or regulatory authorities
- Business operations — with trusted service providers who assist us in operating our website, subject to confidentiality obligations
04Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyse site traffic. Cookies we use include:
- Essential cookies — required for the website and cart to function correctly
- Analytics cookies — Google Analytics 4 to understand how visitors use our site
- Marketing cookies — Meta Pixel for advertising and retargeting on social media platforms
You may disable cookies through your browser settings, however some features of the site may not function properly as a result.
05Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Order records are retained for a minimum of 5 years for tax and legal compliance. You may request deletion of your account and personal data at any time by contacting us.
06Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. These include SSL encryption, secure servers, access controls, and regular security reviews. While we take every precaution, no method of internet transmission is 100% secure.
07Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the relevant UAE data protection authority
To exercise any of these rights, please contact us using the details below.
08Third-Party Links
Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
09Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
11Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the UAE.
Questions About Your Privacy?
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us: